FAQs

Shopping

To make purchases on Salt.Mango.Tree you do not need to register or create an account; however, we suggest you register to access exclusive sales and services dedicated to our customers.

As with all e-commerce platforms, to easily browse our catalogue, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option. You can filter according to price, colour, fabric and size.

 

Order confirmation

Once you have made your purchase and payment is authorized, your order is completed. You will receive an email from us confirming the order placement. You will be provided with a unique Order Number, itemised details of the order and the amount you have paid. 

 

Add to Order

Since each order is processed automatically and once it has been confirmed, it is not possible to modify any details or add products to that order. Additional items must be purchased separately and a new order must be placed. To return any items please refer to our Return Policy.

 

Cancel Order

Unfortunately, once you receive a confirmation of your order, it is not possible to cancel your purchase.

To return any items please refer to our Return Policy.

 

Change of mind. Can I get a refund?

Because we are a small business, we offer only store credits.

Email us within 48 hours of receiving your order and we will help through the process. Change of mind must be brought to our attention within 48 hours, any requests after this, unfortunately will not be accepted.

Please note, we will not accept any returned items that have been marked or damaged or returned without tags.

Return shipping charges in this instance will be at buyers’ expense.

More on our Returns, Refunds and Exchange policy here

 

Incorrect or Damaged Order during delivery

We thoroughly check all items before shipped, and ensure each item is packed carefully. We advise customers to check their purchases thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging. 

Email through any claim for damage to items within 48 hours of receiving the order, including order number, date of order, photos of the damage and any other relevant information. The item must be posted to us within 7 days of receiving your order. Any returns posted after this time will not be accepted. 

Returned items will undergo quality review and when cleared, we will get in touch with you. Please ensure to try on your garment for size and fit in a clean indoor environment and that the clothing does not come into contact with any makeup, perfume, food etc. We will not accept any returned items that have been marked or damaged. 

More on our Returns, Refunds and Exchange policy here

 

Missing Item

We may have sent your items in separate parcels, so please check your shipping confirmation email to see the number of parcels you are due to receive. Your delivery note for each parcel will let you know the number of items you can expect.

If an item is missing, please contact us at orders@saltmangotree.com.au  with order number, order date and details of the missing item and we will do our best to resolve the issue.

 

Shipping and Delivery

Please allow 3 business days for your order to be shipped or up to 5 business days during peak periods (new releases, sales, public holidays, Christmas etc).

Once your order has been dispatched, you will receive an email with a unique tracking number, number of parcels you can expect and any other details.

 

Order Status

Once your order is dispatched from our warehouse, you will receive an email with a unique tracking number. You can use this tracking number to check the status at any time. Customers who are registered with us can also find all relevant information with regards to their order in the My Account area.

 

Order Issues

Where is my order?

I still have not received my order but I have a shipping confirmation email. Email us on orders@saltmangotree.com.au with order number, date of order and all relevant details and we will follow this up for you right away. 

 

I've entered the wrong address/details at the checkout, what should I do?

Email us at orders@saltmangotree.com.au ASAP. If your order has already been dispatched then, unfortunately we can only wait for the order to make its way back to us. You can also follow the order using the tracking number. Once it reaches us, we will post it back out to you at the correct address for AUD 10.00 to cover the cost of shipping.

 

Payment

We accept all major credit cards and debit cards including Visa, MasterCard, PayPal and AfterPay.

All credit card and debit card payments on Salt.Mango.Tree are processed through secure and trusted payment gateways. To ensure all credit card purchases are as secure as possible, all information is sent in encrypted form using SSL (Secure Sockets Layer) and the information is passed through a secure connection and your card details cannot be read by external parties. Please note, we don’t keep any credit card details anywhere on our system and that is why you will be prompted to enter your CVV number every single time you choose to shop with us.

 

International Shipping

We ship internationally for a flat rate of 20 AUD.

Please note that international orders sometimes incur a duty or customs charge, which will have to be borne by the customer. Salt.Mango.Tree, unfortunately, has no control over these charges and therefore will not be able to advise this at the time of purchase. We suggest contacting your local customs office for current charges before you place the order. 

 

Promo Codes

Our promo codes give you access to our exclusive offers and sales. To ensure you do not miss out, don’t forget to sign up to our mailing list. And remember we do not have sales that very often!

Follow us on our socials as well, as we may have flash sales among other exciting offers! 

 

E-Gift card

Do you have E-Gift cards?

 

As Eleanor Roosevelt once said, “Since you get more joy out of giving joy to others, you should put a good deal of thought into the happiness that you are able to give.”

 

And we could not agree more. We have on offer various values of E-Gift cards that are easy to shop and will surely bring a smile on your loved one’s face.

Simply add to cart and share their email id, name and any message you have in the instruction box before checkout and away you go! If you prefer to send the E-Gift card yourself, you are welcome to share your email id instead!

E-gift cards are valid for 1 year and cannot be returned or exchanged for cash.

All returned items that were paid for with an e-gift card will be refunded as a store credit for you to use against a future purchase.

 

Can I send a product as a gift?

We love pressies! You can either purchase an E-Gift card or an item and have it shipped to your loved one.

 In case of an item, simply share their shipping address, name, contact details and a message (if you prefer) in the instruction box provided at time of order and we will do the rest!

Unfortunately, we don’t do gift wrapping.

 

Returns and Refunds.

If you return an item paid for

  1. by an E- Gift Card, you will be offered an exchange or store credit.
  2. by both a E-Gift Card and credit card/PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial credit card/PayPal payment, and the remaining amount will be refunded as store credit.

More on our Returns, Refunds and Exchange policy here

 

Related Queries

Promotional discount codes cannot be applied to E-Gift card purchases.

All E-Gift cards are in Australian dollars.

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